Poka Inc
All Systems Operational
Customer Instances ? Operational
90 days ago
100.0 % uptime
Today
iOS ? Operational
DNS Operational
Databases Operational
Databases (US) ? Operational
Databases (Canada) Operational
Databases (EU) Operational
Caches Operational
Caches (US) Operational
Caches (Canada) Operational
Caches (EU) Operational
Storage Operational
Storage (US) Operational
Storage (Canada) Operational
Storage (EU) Operational
Search Operational
Search (US) Operational
Search (Canada) Operational
Search (EU) Operational
Video Transcoding Operational
Video Transcoding (US) Operational
Video Transcoding (Canada) Operational
Notifications Operational
Emails (US) Operational
Emails (Canada) Operational
iOS Push (US) Operational
Help Center Operational
Chat Support Operational
Mass Import/Mass Edit Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Mean Backend Latency - US
Fetching
Mean Backend Latency - CA
Fetching
Mean Backend Latency - EU
Fetching
Past Incidents
Dec 3, 2020

No incidents reported today.

Dec 2, 2020

No incidents reported.

Dec 1, 2020

No incidents reported.

Nov 30, 2020

No incidents reported.

Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020

No incidents reported.

Nov 26, 2020

No incidents reported.

Nov 25, 2020
Resolved - We now have confirmation from our infrastructure provider that the root cause of the issue is now mitigated and logins are back to normal. We will continue to monitor the situation just in case but according to our own testing the problem is solved. For those who were affected by this incident, we apologize for any inconvenience this may have caused and thank you for your patience throughout the day.

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Nous avons maintenant la confirmation de notre fournisseur d'infrastructure que les connexions sont revenues à la normale. Nous continuerons à surveiller la situation au cas où, mais d'après nos propres tests, le problème serait réglé. Pour ceux qui ont été touchés par cet incident, nous nous excusons des désagréments que cela a pu causer et vous remercions de votre patience tout au long de la journée.
Nov 25, 18:02 EST
Identified - Our infrastructure provider has identified the issue and is working towards the recovery of this incident. We can confirm at this time that the problem only impacts new logins using single sign-on for customers who have it enabled in the US or Canada. As always we will update this page once we have more information.

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Notre fournisseur d'infrastructure a identifié le problème et travaille présentement à rétablir le service. Nous pouvons maintenant confirmer que le problème touche les nouvelles connexions (login) qui utilisent l'authentification unique (SSO) pour les clients qui ont cette fonctionnalité d'activée au Canada ou aux États-Unis. Comme toujours, nous vous tiendrons informés dès que nous aurons de nouvelles informations.
Nov 25, 14:31 EST
Update - We saw improvements in the situation but some users are still facing challenges while login in to the platform. We are continuing to investigate the issue with our provider and we'll let you know when we have more details.

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Nous avons constaté que la situation s'améliore, mais certains utilisateurs sont encore confrontés avec des difficultés de connexions. Nous continuons d'étudier le problème avec notre fournisseur et nous vous ferons savoir quand nous aurons plus de détails.
Nov 25, 11:02 EST
Investigating - We noticed an issue with our user directory service which affects new login events when using a SSO provider (SAML, Google, etc.). We are in the monitoring stage at the moment and will update you as we know more.

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Il y a en ce moment un problème avec notre fournisseur de répertoire d'utilisateurs qui affecte les nouvelles connexions à Poka pour les utilisateur d'authentification unique (SAML, Google, etc.). Nous sommes encore à l'étape d'investiguer les symptômes et nous vous tiendrons au courant des développements lorsque de nouvelles informations seront disponibles.
Nov 25, 10:03 EST
Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020

No incidents reported.